NaSaDen Buyer Guide

nasaden luggage & travel accessory

Warranty Policy

  1. Warranty Period

1 year warranty guarantee; 5 year repair warranty (insurance fee) - terms and conditions may apply all products sold by NaSaDen are covered by 1 year warranty free of charge (freight fee will be afforded by customer) and 5 years maintenance service with charge. Please keep the warranty card and show it to acquire warranty service. Products sold by NaSaDen are still covered by 5 years maintenance service after 1 years free warranty.

  1. Product Warranty Coverage

This warranty service only applies to products which have material or manufacture flaws when handled to customer that cause significant damage on the usability of these products. (I.e. products are faulty when receiving.)

  1. Product Maintenance Coverage

Dismountable accessories (such as wheel, TSA code lock, trolley and other replaceable parts) will bear maintenance service. Outside shell damage, lining damage and contamination will not be covered by maintenance service.

  1. Product Maintenance Service

Customer need to pay freight back and forth, components fee and accessory repair fee when maintenance service is needed. All products sold by NaSaDen are covered by 5 years maintenance service base on the Luggage is maintainable and components are available. On the other hand, we will only charge the components fee if you are willing to replace the components by yourselves at home.

  1. Product Maintenance Procedure

Should our customer have maintenance needs, please send back the luggage to our company maintenance department. Our maintenance personnel will calculate the maintenance fee and contact our customer first. Only after customer confirm the maintenance fee, will start the maintenance procedure. If customer do not agree maintenance fee, we will send back the luggage to our customer by cash on delivery.

  1. Exclusive Clause

Any damage by consignment of Airlines or other external force factors, please lodge a claim against Airline companies. Our warranty do not apply to this part.

Gentle Hint:

Please confirm that your luggage is not damaged by Airlines after consignment. If damaged, please remember to lodge a claim against Airlines.

Shipping

        NaSaden.us is proud to offer FREE Ground Shipping within the Continental United States on all orders exceeding $15*. A shipping and              handling charge will be added to any order under $99.

        Luggage Online processes orders as quickly as possible. Orders may take 1-3 business days to process.

       *If you order multiple items within one order, please keep in mind that some items may be nested and shipped in a single box. 

Estimating Shipping Time

NaSaden.us ships via UPS Ground and USPS, delivery times will vary based on your relative proximity to our West Coast main warehouse. Most in-stock items will leave our warehouse within one (1) to two (2) business days (Monday-Friday). Certain items will ship from other warehouses in different parts of the country and delivery time will vary.

                 UPS Ground - 3 to 8 business days*

         *Business days include Monday – Friday, excluding holidays.

          NaSaDen.us is committed to keeping all of our products in stock, at all times. If we do not have the products in stock when you want to

          place the order, please kindly contact us by e-mail sales_us@nasaden.com during regular business hours.

             Shipping to AK, HI, PR, and PO boxes

         NaSaDen.us now offers shipping to Alaska, Hawaii, Puerto Rico, and PO boxes. There will be additional charges to these destinations           and most packages will be shipped via USPS.

 

Standard Return Policy

With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 30 days of delivery.

    1. Start the return process within 30 days of receiving your item.
    2. In new or unused condition, with all original product  inserts and accessories.
    3. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
    4. We inspect all returned items and will refund you based on the condition of the item
    5. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product, but we only award a partialrefund for opened or used product

              Defective Product and Returns Due to Our Error

           If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

    • Sending you replacement parts or accessories
    • Replacing the product or
    • Issue a refund**
    • And we’ll also cover the cost of any return shipping
    • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued 

             Return Policy Rules and Exceptions

         As indicated in our Standard Return Policy, you may also initiate a return for most new and unopened oversized items within 30 days of

        delivery and receive a full refund when returned in new and unused condition with all original materials included with the shipment.

        You are responsible to pay the return shipping fee when you return an item for any of the following reasons:

    • You refuse a delivery without inspection
    • You miss a delivery appointment
    • You return a non-defective or undamaged product

All returned items are fully inspected upon their arrival back at our warehouse.

We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

    • Condition of the merchandise
    • Cost of the original and/or return shipping charges deduction from your refund
    • If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.

Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $50 to $100 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

      What Do I Do If My Order Is Damaged Or Defective? 

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of doc. and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.
 

      Damage or Defects found after Delivery and Inspection

If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact NaSaDen.us to report the situation.

Make note of the following details:

    • Package condition
    • How it was received (left at front door, signed for), and description of the damage

Please do the following:

    • Take several pictures showing the affected area(s).
    • DO NOT discard any of the shipping box or packing materials.
    • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
    • DO NOT ship the item back to NaSaDen.us without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.